OUR MOST
FREQUENTLY ASKED
QUESTIONS

Yes, deposits can be made with credit cards. All available payment methods can be found in your client area.

We do not charge for deposits, regardless of the payment method.

Credit card deposits will appear in your account within 10-15 minutes after the transaction was completed.
Bank transfers can take 2-3 business days to process. Most transfers are not processed during weekends or bank holidays.

For an Equity account the minimum deposit amount is $1000. For a CFD account the minimum deposit amount is $500.

There is no withdrawal fee. The minimum withdrawal amount is $50. If your balance is below $50, you can only withdraw the full amount.

Withdrawals are always processed back to the verified payment method used for the original deposit unless such becomes unavailable.

No, cash deposits are not accepted.
You can fund your account using a bank transfer or crypto.

Yes, you can make a deposit from a new bank account or credit card. However, before the deposit is processed, you will need to provide a bank statement or a copy of the credit card through your client area in "Documents" section, in order to verify that the account is your name.

No, you can only deposit by bank transfer or by credit card associated with the account holder's name.
Any deposits made through third party credit cards or bank accounts will be rejected.

There is no minimum withdrawal amount. However, withdrawal fees may apply depending on the withdrawal method and amount. For detailed information on applicable charges, please visit our Pricing Page.

Primixus Universal is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) under License Number 123/10.
Additionally, Primixus Universal is an authorised Financial Services Provider in South Africa, licensed by the Financial Sector Conduct Authority (FSCA) under License Number 46990.
Primixus Universal is also permitted by the Israeli Securities Authority to offer its services in the territory of the State of Israel, in accordance with section 49A of the Israeli Securities Law.

At Primixus Universal, your funds and assets are securely held in segregated accounts, separate from the company’s own funds.

We are members of the Investors Compensation Fund (ICF), which provides coverage of up to €20,000 per retail client, as required by EU regulations. Additionally, client securities are held with regulated clearing firms, such as Vision Financial Markets LLC. These firms provide additional protection through SIPC insurance, which covers up to $500,000 per client for securities. This ensures robust security for your investments.

We prioritize the confidentiality and security of your personal data. To safeguard it, we use physical, electronic, and managerial measures designed to prevent unauthorized access, use, or disclosure. We are committed to maintaining the privacy of your information and continuously updating our procedures to ensure its protection.

Primixus Universal does not deduct taxes at source from your trading profits or losses. It is your responsibility to declare your income to the tax authorities in your jurisdiction.

However, please note that withholding tax may apply to dividends received from certain securities, depending on the jurisdiction of the issuing company. The applicable withholding tax rate is determined by local tax regulations. If you require further details, please consult a tax advisor or refer to the tax authorities in your country.

To obtain an annual tax statement for the financial year, we recommend that you submit a formal request to your company's customer relations manager or contact our support team directly. Please specify that you require a "TAX STATEMENT" for the specific financial year in question.

Yes, you can view the trading volume for each stock you're interested in. On our Primixus Universal 2.0 platform, real-time market data is provided, including volume indicators for all US-listed equities. This allows you to monitor market activity and make informed trading decisions based on up-to-date information.

Yes, you can use your Primixus Universal account for long-term investing. With access to a wide range of US-listed equities, you can build and manage a diversified portfolio suited to your long-term financial goals. Our platform provides the necessary tools and resources to help you monitor and manage your investments over time.

Currently, synchronization with external platforms like TradingView is not supported for most clients. However, our Primixus Universal 2.0 platform is equipped with a wide range of built-in indicators and advanced charting tools. These tools are designed to help you analyze the markets and make informed decisions, providing all the functionality you need directly within our platform.

Leverage itself does not have a direct cost; however, it can amplify both potential gains and potential losses in your trading. It's important to understand that while using leverage can enhance your trading capacity, it also increases the risk associated with your positions. Please refer to our detailed Fees Page for further details.

Stocks vs. CFDs: Why Stocks Are Often a Safer Long-Term Bet

Stocks and CFDs are two popular financial instruments, but they offer significantly different risk profiles. Let's break down why stocks are often considered a more reliable option for long-term investing.

Ownership:

Stocks: When you buy a stock, you become a part-owner of the company.
CFDs: You don't own the underlying asset; you're merely speculating on its price movement.
Risk:

Stocks: The risk is tied to the company's performance.
CFDs: Risk is significantly higher due to leverage, which magnifies both profits and losses. Market volatility also increases risk.
Returns:

Stocks: Potential returns come from dividends and capital appreciation.
CFDs: Returns are based solely on price fluctuations, and losses can exceed initial investment.
Please note that CFDs are subject to local regulatory restrictions and may not be available at your jurisdiction.

No, currently, it is not possible to buy fractional shares through our platform.

To place a standing order on the Primixus Universal platform, follow these steps:

1.Log into your Primixus Universal 2.0 account.
2.Navigate to the trading section where you can view the available instruments.
3.Select the stock or instrument you wish to create a standing order for.
4.Choose the type of order (e.g., buy or sell) and specify the order details, including the price at which you want the order to be executed.
5.Set the order duration (e.g., good till canceled) according to your preference.
6.Review your order details to ensure everything is correct.
7.Submit the order.
Once submitted, your standing order will remain active until it is executed or you choose to cancel it. If you have any questions or need assistance, our support team is always available to help.

Options are financial derivatives that provide you with the right, but not the obligation, to buy or sell an underlying asset at a predetermined price (strike price) before or on a specific expiration date.

Types of Options:

Call Options: Right to buy the asset.
Put Options: Right to sell the asset.
Premium: You pay a premium to purchase an option.

Expiration: Options expire on a specific date; if not exercised, they become worthless.

Exercising: You can either exercise the option to buy or sell the underlying asset or sell the option itself before expiration.

Dividends are payments made by a corporation to its shareholders, typically from its profits. Here’s how you can receive dividends through your Primixus Universal account:

Eligibility: To receive dividends, you must hold shares of a company that declares a dividend. Ensure you own the shares before the ex-dividend date, which is the cutoff date to qualify for the upcoming dividend payment.

Payment Method: Dividends are credited directly to your Primixus Universal trading account in cash and are paid net off any applicable witholding tax.

Viewing Dividends: You can view dividend information, including declarations and payments, in the back-office terminal called MTS.

If you have any further questions about receiving dividends, please feel free to contact our support team for assistance.

Yes, you can transfer your shares from another brokerage account to your Primixus Universal account. To initiate a transfer, please follow these steps:

Contact Your Current Broker: Reach out to the broker where your shares are currently held to request a transfer. They will provide you with their specific procedures and any necessary forms.

Receive Transfer Details: To receive details on where to transfer your shares, please contact your client relation agent at Primixus Universal.

Complete Required Forms: Fill out any required transfer forms, including details about your Primixus Universal account and the shares you wish to transfer.

Submit the Transfer Request: Once the forms are completed, submit the request to your current broker. They will then coordinate the transfer with Primixus Universal.

Confirmation: After the transfer is initiated, you will receive confirmation from both your current broker and Primixus Universal once the shares have been successfully transferred.

If you have any questions or need assistance with the transfer process, feel free to reach out to our support team for guidance.

TradingView is one of the most popular trading platforms in the world, with over 100 million users per month. The platform offers advanced technology including a wide variety of charts, screeners, indicators and more.

Currently, trading with Primixus Universal via TradingView is available for clients residing in Belgium, the Netherlands, France, Spain, Austria, Germany, Israel, Poland, and Sweden. Additional countries may be added at a later stage.

Trading with Primixus Universal via TradingView is available exclusively to clients with an Equity Account. Currently, CFD accounts are not supported for trading on TradingView.

Clients who pay for the market depth window (lvl2) in their trading account will see real-time market depth in TradingView as well.

TradingView is a free add-on integrated into Primixus Universal for our clients' convenience. There are no additional costs for trading via TradingView beyond the regular trading costs through Primixus Universal.

Yes, you can place buy and sell orders through TradingView after logging in to your Primixus Universal account.

Deposits and withdrawals are still handled through the personal area on Primixus Universal. Therefore, to trade via TradingView, you must make a deposit through your personal area on Primixus Universal.

Trading via TradingView is supported on all popular browsers and is also available via the app.

Yes, trades can be opened and closed on any of the platforms (desktop, web, app, and now also TradingView).

Yes, use the "stop" and "limit" tabs in the trade window to set stop-losses.

You can trade all assets available on Primixus Universal – stocks, ETFs, ADRs – except for options and CFDs.